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Please call our office at 0740 000 010 or email us with your question
MOST POPULAR FAQs
What is Farm Fanatics Soko?
Farm Fanatics is a technology-driven, on-demand grocery, and home essentials delivery service.
What are the delivery hours?
The typical delivery hours are between 9 am and 10 pm.
What products will TOPS be offering for offering for delivery with Farm Fanatics?
Customers will be able to order most items available in-store including detergents, beauty products, frozen items, produce, meat, seafood and gift hampers. The below items will not be available through Farm Fanatics at this time:
- Alcohol
- Tobacco
- Pharmacy prescriptions
- OTC drugs / products where ID is required
- Catering
- Carryout Cafe “made to order” options (e.g. subs, pizza, chicken wings)
- Special order products (e.g. custom cakes)
How do I place an order on Farm Fanatics?
Visit https://soko.farmfans.co.ke/ . Create an account and enjoy your shopping.
How can I cancel an order?
To cancel an order simply log back into Farm Fanatics’s site or smartphone app and find your pending order. You can cancel an order online. Typically, this is 1-2 hours before the requested delivery time.
How can I contact Farm Fanatics?
Please contact the Farm Fanatics’s Community Support team 24/7
Who is doing the shopping and delivery?
Our staff pick, check out, and pack specific items on a customer’s shopping list and then deliver the order directly to the customer.
How far in advance can I place my order/ What is the delivery window?
Orders can be placed up to 31 days prior to delivery designated by the customer at check out. Orders can be scheduled for delivery within 24Hrs from the time of order.
Where does Farm Fanatics deliver?
We do deliveries within Nairobi County at the moment and will be expanding to neighboring cities soon.
What is an ordered product is out of stock in store?
- Customers can designate specific replacements in case an item is out of stock during the checkout process. If a specific replacement is not designated, Farm Fanatics’s shoppers will choose a replacement item that is comparable to the original based on brand, flavor, size, dietary considerations, and price.
- Customers are notified of replacements and have the opportunity to approve the replacement or request a refund for the item.
- Farm Fanatics also has a chat feature that allows customers to communicate in real-time with their Farm.
How can I track the status of my order?
You can track the status of your order both on your desktop/laptop computer or on your smartphone using this link: https://soko.farmfans.co.ke/track-your-order/
How do I return a product am not satisfied with?
Please contact the Farm Fanatics Community Support Team at +254 740 000 010 or mail to returns@farmfans.co.ke for any issues with an order placed for Farm Fanatics delivery. Please note – for returns, the purchase price will be reimbursed to the form of payment used for the purchase.